Refund and Return Policy
Effective Date: August 5, 2024
At Nightmare on Hansen, we want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, please review our refund and return policy below.
Returns
- Eligibility: Books can be returned within 30 days of the purchase date, provided they are in their original condition—unopened, unused, and with no signs of damage.
- Process: To initiate a return, please contact our customer service team at nightmareonhansen@outlook.com. Include your order number, a brief description of the issue, and any relevant photos of the book if applicable.
- Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or damaged item). We recommend using a trackable shipping service or purchasing shipping insurance for your return.
Refunds
- Processing Time: Once we receive your returned item, we will inspect it and process your refund within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase.
- Partial Refunds: If the returned book shows signs of use or damage, we reserve the right to issue a partial refund based on the condition of the item.
Exchanges
- Eligibility: Exchanges are subject to the availability of the desired item. If you wish to exchange a book, please follow the return process and place a new order for the item you wish to receive.
- Process: Contact our customer service team at nightmareonhansen@outlook.com to arrange the exchange. You will need to return the original item before the new one can be sent.
Non-Returnable Items
- Final Sale: Certain items, including clearance books or items marked as final sale, are not eligible for return or exchange.
- Digital Products: E-books and other digital products are non-returnable and non-refundable once purchased.
Damaged or Incorrect Items
- Damaged Items: If you receive a damaged or defective book, please contact us within 7 days of receipt. We will arrange for a replacement or refund based on your preference.
- Incorrect Items: If you receive the wrong item, please notify us within 7 days. We will arrange for the correct item to be sent and provide instructions for returning the incorrect item.
Contact Us
If you have any questions or need further assistance regarding returns, refunds, or exchanges, please contact us at:
Email: nightmareonhansen@outlook.com
Thank you for shopping with Nightmare on Hansen. We appreciate your business and are here to ensure a smooth and satisfactory experience.